Information on Coronavirus in Tuscany

Answers to the most important questions for anyone travelling or planning to travel in Tuscany

Last update: November 10 2020, 5 pm

What is the situation at the moment in Tuscany?

The situation in Tuscany is monitored constantly across the region and specific protocols are implemented in public places to protect everyone’s health. Tuscany has recently been classified as an “orange zone” (medium-high risk) and strict rules are currently in force to contain the infection risk. Movement is prohibited from one region to another, except for proven reasons of work, health or necessity. Movement within your own municipality is prohibited between 10pm and 5am. The self-certification form to be shown to justify your movement can be found here.
In Italy, face coverings must be worn indoors in public spaces and outdoors, apart from in isolated areas. Tuscany and Italy possess one of the most efficient healthcare systems in the world. Tuscany guarantees to all non-Italians currently in the region the same healthcare that it offers to its citizens: universal, public and free to all.

Are the museums and attractions open?

Museums and cultural centres are currently closed and all exhibitions have been paused. No performances open to the public are allowed in theatres, concert halls, cinemas and in outdoor spaces.
Restaurants, bars and bakeries are closed to the public, but they can provide a takeaway service until 10pm. No time constraint applies to home deliveries. Hotels and accommodations can serve food to their guests with no time constraint.
For further information, see italia.it and the Health Protocols on the Toscana Promozione Turistica website.

Are the region's access points open?

Ports, airports, stations and motorways are open and operational. Check the status of your flight on the flight company’s website.
Travellers can enter Italy and Tuscany from abroad, with the exception of countries that have special measures in force. For more information, please check out the website of the Ministry of Foreign Affairs and International Cooperation.
As advised by the Ministry of Health, Toscana Aeroporti, the company that manages Tuscany’s airports, has been measuring body temperatures on all passengers arriving in the region.

Arrival and departure of public transport

Special measures are in place on public transport to guarantee social distancing and intensified cleaning.
For up-to-date information, we recommend that you visit the Region’s official website with real-time updates on the public transport situation: regione.toscana.it/speciali/muoversi-in-toscana

What precautions has the Tuscany health system taken to protect residents and visitors?

The Tuscan Region guarantees its constant collaboration with the national health authorities and with the regional health offices, which are on alert and continuously kept informed with regards to operational updates and guidelines codified at national level.
The situation is being constantly monitored by the local health authorities, which guarantee the sanitary control of Tuscany via the adoption of actions and measures specifically geared towards prevention. Daily disinfection of regional trains and all local public transport has been intensified. In Tuscany’s airports, public spaces are being sanitised on a regular basis and handwash dispensers are available across the terminals.

Can I cancel a trip?

If you decide to cancel your trip to Tuscany, we nevertheless recommend that you check with the accommodation or tour operator if it is possible to change the booking to another date.
For detailed information, please contact the accommodation that you have booked, the tour operator, and possibly your insurance company, if you have stipulated a cancellation policy for the trip.

Once I’m in Tuscany, who can I contact in case of emergency?

In Tuscany you can get in contact with the health authorities by calling the 24/7 public freephone number set up by the Ministry of Health: 1500
For information, orientation and details about Covid-19, phone 055 4385850 from Monday to Friday 9am to 1pm. Calls will be answered by trained operators.
If you are a Tour Operator and would like to receive information about the destination, write to info@valdichianaliving.it

Once in the Valdichiana Senese is it possible to take a serological test?

Yes, it is possible to do it at the Terme di Chianciano Lab. The cost of the exam is 25.00€. Reservations are required calling at 0578/68321 or by email at labterme@termechianciano.it.  The exam must be prescribed by your personal doctor and it is necessary to provide his/her email at the moment of the reservation in order to send him/her the results.

To carry out the examination it is necessary:
- not having had direct contact with people with Covid-19 infection in the past 14 days;
- not having had contact with people in quarantine in the last 14 days;
- Do not have and have not had, in the last 14 days, cough, breathing difficulties, fever above 37.5 ° C or flu syndrome.

Are the thermal baths of the Valdichiana Senese opened? 

Yes, the thermal bath of Valdichiana Senese (Terme di Montepulciano, Terme di Chianciano and Fonteverde Spa) are equipped with an internal medical facility and are therefore regularly open.

- The Terme di Montepulciano guarantee all services falling within the essential levels of assistance. All the info on www.termedimontepulciano.it

- The Terme di Chianciano Terme, on the basis of current regulations, guarantee the use of the following services and are therefore open: the "Sillene" establishment for thermal treatments (muds and therapeutic baths for arthrheumatic diseases, muds and baths for liver diseases, baths treatments for vascular diseases) rehabilitation and specialist visits; the “Acqua Santa” Park for hydropinic treatment, the Analysis laboratory for normal activity and for Covid-19 tests and swabs. The Sensory Hall and Theia Thermal Pools are temporarily closed. All the info on www.termechianciano.it

- Fonteverde Spa is regularly open with all active services. All the info on www.fonteverdespa.com

What should I do to ensure I have a safe trip?

- Here are some straightforward rules to help contain infection from Coronavirus;
- Wash your hands frequently with soap and water or use an alcohol-based gel;
- Avoid close contact with people, keeping a distance of at least 1.8 metres;
- Do not shake hands or hug until the emergency has subsided;
- Do not touch your mouth, eyes or/and nose with your hands;
- Cover your mouth and nose with a disposable tissue when you sneeze or cough, or sneeze or cough into the inner fold of your elbow;
- If you have flu-like symptoms, do not go to the hospital emergency room or to a doctor’s surgery; call the freephone number 1500;
- Clean surfaces with chlorine- or alcohol-based disinfectants;
- Use face protection during all social contact;
- Do not share bottles and glasses, especially during exercising;
- Do not take antiviral medication or antibiotics unless prescribed by a doctor;
- MADE IN CHINA products and packages from China are not hazardous;
- Pets do not spread the new Coronavirus. It is always good practice to wash your hands after being in contact with animals;

How can I stay updated as the situation develops?

The Tuscan Region has activated a special section on its website where you can find all information and updates, from health ordinances to logistical changes: https://www.regione.toscana.it/-/coronavirus

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